COVID 19 UPDATE: We are open and working hard to deliver safely to you - Free Shipping on AU orders $75+
COVID 19 UPDATE: We are open and working hard to deliver safely to you - Free Shipping on AU orders $75+

FAQs

General Faqs

We offer flat rate shipping to keep things simple for you.

Domestic Standard: $8.95

Domestic Express: $14.95

New Zealand: $15

Rest of the World : $25

Shipping time depends on your location.

For metro areas – shipping can take up to 5 working days.

For regional areas – shipping can take up to 10 working days.

Busy periods such as Christmas holiday season can sometimes take longer due to increased number of parcels.

All orders are delivered by Australia Post as they deliver nationwide. This allows us to deliver to customers in regional and isolated areas with ease.

We aim to have your order dispatched as soon as possible, usually within 24hrs. In cases where this is not possible, please allow up to 3 days for orders to be dispatched. Busy period such as Christmas can sometimes take longer. No dispatch on weekends.

Yes, please notify as immediately with the correct address.

However, please be aware that we can only update your delivery address for orders that have not been dispatched. If your order has already been processed and dispatched, then unfortunately it is out of our hands and it will be delivered to the address stated on the order during the checkout process.

You will receive an email notification confirming that we have received your order. Please double check your order details to ensure all information is correct i.e shipping address, and notify us immediately if incorrect.

You will also received an email notification once your order has been dispatched with parcel tracking number.

You will receive an email notification with parcel tracking number. Please click on the tracking number link to view delivery status of your parcel.

Sure. All you have to do is specify the shipping address where you would like us to send the order.

No, but we do recommend that you do so you can take advantage of all the benefits we have available. This includes the ability to check your order history, update address and contact details, and taking part in our Milk Baby mama rewards program.

Super easy. All you have to do is register a Milk Baby account by filling in your email address. All other details can be added later once you have an account.

Bonus: you will receive points immediately for registering!

Once you’ve joined, you will receive points for taking part and completing activities. Those points can then be redeemed as discount on future orders.

 

We accept credit/debit card payments and Afterpay.

What is Afterpay?

Afterpay is a buy now, pay later service. Afterpay allows you to make a purchase now and pay in instalments. The great thing is, you get to enjoy your purchase now.

Please click here for more details on Afterpay.

General Product Faqs

Breast milk storage bags are single use only .

It is strongly recommended that all soft plastic milk bags are not to be reused, once it is used it is to be disposed of. Our milk bags come pre-sterilised to ensure maximum safety.
Once breast milk has been stored in a bag, it is extremely difficult to clean to achieve the full sterilisation result. 
Washing a milk bag like other containers is unsafe for the baby. For example – Reusing zip lock bags that you stored raw meat in and then washing it to reuse to store more meat. It’s not recommended and can make you very ill.

If you would like to reuse your milk storage, we strongly recommend using storage bottles or baby bottles instead as bottles contain hard surface, it is designed to be reused.

Yes, they can be recycled when placed in the soft plastic recycling bins provided at major supermarkets such as Coles and Woolworths.

Certainly. Our breast milk storage bags have been specifically designed to be used in the fridge or freezer.

No, not at all. However it does depend on how much you want to store at any one time.

Our breast milk storage bags have been designed to be stored laying flat or upright for convenience. 

Yes, our breast milk storage bags are strong and have reinforced seams to prevent bag from splitting due to pressure or expansion in the freezer.

Our breast milk storage bags have been designed with double zip lock to ensure safe storage of your breast milk.

Breast Milk Collection Shells Faqs

Milk Baby breast milk collection shells collects let-down that would otherwise go to waste in your breast pad or bra.

Milk Baby breast milk collection shells also protects sore or cracked nipple as it prevents the nipple from rubbing on bra and clothing, which can cause irritation and worsen the soreness.

Yes. Milk Baby breast milk collection shells are wearable and are designed to be worn inside your nursing bra.

Of course. Milk Baby breast milk collection shells is suitable for various breast sizes as it is not meant to fit the breast itself. As long as the breast milk collection shells are correctly placed over your nipples and sitting securely in your bra, the breast shells will collect the let-down regardless of breast size.

Of course. Milk Baby breast milk collection shells is suitable for various breast sizes as it is not meant to fit the breast itself. As long as the breast milk collection shells are correctly placed over your nipples and sitting securely in your bra, the breast shells will collect the let-down regardless of breast size.

Milk Baby breast milk collection shells can be used as many time as you like. Please check the breast shells prior to each use to ensure product safety and discard at first sing of damage, wear and tear .

Milk Baby breast milk collection shells can collect up to 30ml of breast milk per shell. We do recommend emptying collected milk prior to it reaching the maximum capacity to avoid spillage when transferring collected breast milk into breast milk storage bag or breast milk storage bottle. 

Milk Baby breast milk collection shells can be wash up in warm soapy water or place in the top rack of the dishwasher. Our breast shells can be placed in a steam steriliser or boiling water.
Please do not use abrasive cleaning agents or solvents.

Please do not wear Milk Baby breast milk collection shells at night as they will leak when laying down.

Definitely. Milk Baby breast milk collection shells will collect excess milk that tends to leak from the breast, which is ideal for breastfeeding mothers with over supply. This will prevent your excess breast milk from going to waste in your bra or breast pads.

Silicone Breast Pump Faqs

It depends on the individual. However, we have found that some breastfeeding mothers do find that Milk Baby silicone breast pump collects more breast milk than their electric breast pump, and they find it convenient and easy to use.

Milk Baby silicone breast pump can be cleaned with warm soapy water or in the top rack of the dishwasher. Silicone breast pump can be sterilised in steam steriliser or in boiling water.

Please do not use abrasive cleaning agents or solvents.

Milk Baby silicone breast pump works by suctioning the breast to catch let-down that would otherwise go to waste. Also ideal for breastfeeding mothers suffering from painful engorged breasts, using Milk Baby silicone breast pump can help provide immediate relief.  

No. Milk Baby silicone breast pump is a single unit and does not require any attachments to operate. The entire pump is made from silicone and does not contain motor or moving parts, which makes it super easy to maintain.

 

No. We do not recommend exclusively pumping with our silicone breast pumps as they are not designed to mimic baby’s feeding suction. They are intended for collecting and encouraging let-down that would normally go to waste.

Suction intensity is determined by how hard you squeeze the pump during placement. If the suction is too soft or too strong, please remove the pump and begin the placement process again until you find a comfortable intensity for your body.

We recommend using Milk Baby silicone breast pump between 10-20mins per breast. Extended usage at any one time may cause irritation or soreness due to content suction.  

This will depend on the individual e.g. milk supply, the fullness of the breast, intensity of suction etc.

For best result, please ensure Milk Baby silicone breast pump is correctly placed on the breast and suction is comfortable for you.

This depends on the individual, situation and how often you need to express.

Breastfeeding mothers who needs to express regularly will still need an electric or manual breast pump.

Milk Baby silicone breast pump will be a fantastic addition for catching let-down, plus it’s portable and convenient.

Join Milk Baby Mama Rewards

Earn rewards when you complete activities

Make a purchase

1 point per $1

Product review

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Give 10%, Get $10

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Register an account to keep track of your rewards.
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Redeem points for rewards from Milk Baby

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Redeem your rewards for discount on orders.

Plus your rewards don’t expire.